Last updated 01.01.2021

These Terms of Service (“Terms”) govern your use of the www.vtech.ninja website (the “Site”) & the vTechNinja & related service (the “Services”), which are owned & operated by vTechNinja (“vTN,” “we” or “us”). Our Privacy Policy is incorporated by reference into these Terms & is subject to the provisions of these Terms. Please read these Terms carefully before you access the Site or Services, as these Terms form a binding legal agreement between you & vTechNinja.

By accessing the Site or registering for or using the Services, you agree to these Terms in their entirety.

THESE TERMS CONTAIN A BINDING INDIVIDUAL ARBITRATION & CLASS ACTION WAIVER PROVISION IN THE “BINDING ARBITRATION & CLASS ACTION WAIVER” SECTION. YOU MAY OPT OUT OF THE BINDING ARBITRATION & CLASS ACTION WAIVER PROVISIONS AS DESCRIBED IN “BINDING ARBITRATION & CLASS ACTION WAIVER” SECTION.

IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE SITE OR SERVICES. YOUR USE OF OUR SITE & SERVICES REQUIRES YOUR ACCEPTANCE OF THESE TERMS AS THEY MAY BE AMENDED FROM TIME TO TIME, INCLUDING THE POLICIES INCORPORATED BY REFERENCE HEREIN, WHICH INCLUDES THE VTECHNINJA PRIVACY POLICY, DETAILED BELOW.

1. Changes to the Terms
2. VPN Service
3. Authorized User; Your Responsibility
4. Personal Information
5. Personal Use; Limited License
6. Software
7. SPAM
8. Fees; Payment Terms
9. REFUND POLICY
10. Use of Services
11. Third-Party Content
12. Acceptable Use Policy
13. Copyright Protected Materials
14. Export Control Laws
15. Right to Restrict or Terminate Access
16. Security
17. Children and Minors
18. DISCLAIMER OF WARRANTY
19. LIMITATION OF LIABILITY
20. Indemnity
21. Automatic Renewal
22. Binding Arbitration and Class Action Waiver
23. General Terms

1. 1. Changes to the Terms

      We may add to, change or remove any part of these Terms, at any time without prior notice to you other than listing of a later effective date than the one set forth at the top of this policy. Such modification shall be effective immediately upon posting at the Site. As your next visit to a Site or use of the Services may be governed by different Terms, we encourage you to look for a new effective date on these Terms when you visit the Site or use the Services. It is your responsibility to check these Terms periodically for changes. If we make any material changes to these Terms, we will endeavor to provide registered users with additional notice of any changes, such as at your e-mail address of record, when you log-in to your account, or when you log-in to the Services.

      Your use or continued use of the Site or Services following the posting &/or notice of any changes to these Terms or any other posted policies shall constitute your acceptance of the changed Terms or policies

1. 1. VPN Service

      You understand that we are providing you with a virtual private network (“VPN”) service, which includes, but is not limited to, the use of servers, transport, routers, IP addresses & other equipment & protocols to transmit information over our network (the “System”). You agree to abide by these Terms with respect to your use of the Service.

1. 1. Authorized User; Your Responsibility.

      You may not access or use the Site or Services if you are unable to form a binding, legal agreement with vTN. You affirm that you are over the age of 18. You assume all responsibility for your use of, or access to, the Site or Services.

      vTN meters the number of connections from a client & reserves the right to reduce or limit connections to ensure the proper functioning of our systems.

1. 1. Personal Information
      

      4.1.   Accuracy. By registering for our Services, you represent & warrant that all information you submit to us is true, accurate, current & complete & that you will promptly notify us if your information changes.

      4.2.   Privacy. You may browse the Site without providing us with any personal information; however, to use our Services, you must register with us & submit certain personally identifiable information. You expressly agree that we may use your information in accordance with the terms of the vTN’s Privacy Policy, which you can find & read below the Terms.

1. 1. Personal Use; Limited License

      vTN grants you a personal, limited, non-transferable, non-exclusive license to use vTN Site content & the Services, solely for your personal, private & non-commercial use in connection with the vTN Services accessed by you. This license is personal to you, & you may not resell our Services, permit other users access to our Services through your account, or use the Services or our System to host content for others. You may not copy or download any content from the vTN Services except with the prior written approval of vTN.

      Furthermore, without the prior written approval of vTN, you may not distribute, publicly perform or display, lease, sell, transmit, transfer, publish, edit, copy, create derivative works from, rent, sub-license, distribute, decompile, disassemble, reverse engineer or otherwise make unauthorized use of Site content or Services. Any commercial use is expressly prohibited. You agree not to remove, obscure, or alter copyright, patent, trademark, or other proprietary rights notices affixed to the Site. Your rights are subject to your compliance with these Terms as well as any other agreements applicable to the vTN Services you are using.

      Making unauthorized copies or distribution of Site content may result in the termination of your vTN account, prohibition on use of vTN Services, & further legal action.

1. 1. Software

      The Services may require or allow you to download software, software updates or patches, or other utilities & tools onto your computer, entertainment system or device (“Software”). vTN grants to you a non-exclusive, limited license to use vTN Software solely for the purpose stated by vTN at the time the vTN Software is made available to you & in accordance with these Terms. Your use of the vTN Software may be subject to the terms of an end-user license agreement. You may not sub-license, or charge others to use or access vTN Software. You may not translate, reverse-engineer, reverse-compile or decompile, disassemble or make derivative works from vTN Software. You may not modify vTN Software or use it in any way not expressly authorized in writing by vTN. You understand that vTN’s introduction of various technologies may not be consistent across all platforms & that the performance of vTN Software & related vTN Services may vary depending on your computer & other equipment. From time to time, vTN may provide you with updates or modifications to vTN Software. You understand that certain updates & modifications may be required in order to continue use the vTN Software & vTN Services.

1. 1. SPAM

      vTN enforces a zero-tolerance SPAM policy regarding information transmitted through our network. vTN may determine in its sole discretion whether any transmissions are considered SPAM. SPAM includes, but is not limited to, the following:

      • Bulk unsolicited e-mail, promotional material, or other forms of solicitation sent via e-mail that advertise any IP address belonging to vTN or any URL (domain) that is hosted by vTN.
      • The use of web pages set up on ISPs that allow SPAM-ing (also known as “ghost sites”) that directly or indirectly reference customers to domains or IP addresses hosted by vTN.
      • Forging or misrepresenting message headers, whether in whole or in part, to mask the true origin of the message.
      • If vTN determines that you have posted one or more articles of spam, we may cancel your account immediately & take steps to prevent you from using our network at any time thereafter.

1. 1. Fees; Payment Terms

      vTN may, with prior notice, change the fees it charges you for accessing the Services at any time. All prices are quoted for a specific number of devices. You agree that all fees charged by vTN for accessing the Services will be automatically charged to your payment account on file with vTN two days before the expiration of your subscription for Services, & that there are no refunds on payments made to vTN. If your account is suspended for nonpayment, any grandfathered rate will be forfeited & current rates will be applied for any future service after the first day of suspension. To view our current subscriptions, go to https://vtech.ninja/pricing/.

1. 1. REFUND POLICY

      We do not offer refunds for any reason. By completing a purchase with vTN, you agree to not expect a refund under any circumstance & forego any attempt to receive a refund. This includes directly from vTN, & any processor we use for collection of said payment. You agree & acknowledge to release vTN of any liability for refunds in any form. You may receive an offer for service in lieu of a refund if the situation is applicable.

1. 1. Use of Services

      Subject to clause 19, vTN is not liable for the loss, corruption, alteration or removal of any content transmitted using our Services or on our System. By using our Services, you expressly waive the right to seek damages & agree to hold vTN harmless for any such loss, alteration, corruption or removal.

      vTN may also at any time modify or discontinue, temporarily or permanently, all or any part of the Services or your account, with or without notice, & you agree that vTN will not be liable to you or any third party for any such modification, suspension or discontinuance. Our Services are not intended to be used in countries where offering or providing the Services is illegal, & we do not offer the Services in such countries or to citizens of such countries, including the countries of Iran, Cuba, North Korea, Syria or Sudan.

1. 1. Third-Party Content

      We do not control, & we are not responsible for, any data, content, services, or products (including software) that you access, download, receive or buy while using the Services. We may, but do not have any obligation to, block information, transmissions or access to certain information, services, products or domains to protect the Services, our network, the public or our users. We are not a publisher of third-party content accessed through the Services & are not responsible for the content, accuracy, timeliness or delivery of any opinions, advice, statements, messages, services, graphics, data or any other information provided to or by third parties as accessible through the Service.

1. 1. Acceptable Use Policy

      You agree to comply with all applicable laws & regulations in connection with your use of the Services. You may not use our Services, or our Software or System, to post or transmit any illegal material, including without limitation any transmissions that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law or regulation. In particular, the following is a representative, non-exhaustive list of acts that are prohibited:

      • The transmission or posting of chain letters or pyramid schemes, or other acts that involve deceptive online marketing practices or fraud;
      • Sending or transmitting any SPAM over the Services, whether via e-mail, Usenet, or any other communication channel
      • Acts that may materially affect the quality of other users’ experience, including, without limitation, “spikes” in bandwidth usage or using any program/script/command, or sending messages of any kind, designed to interfere with a third party customer terminal session, via any means, locally or via the Internet;
      • Actual or attempted unauthorized use or sabotage of any computers, machines or networks;
      • Introducing malicious programs into vTN’s network or servers (e.g. viruses, worms, Trojan horses, etc.);
      • Engaging in any monitoring or interception of data not intended for you without authorization;
      • Attempting to circumvent authentication or security of any host, network, or account (“cracking”) without authorization;
      • Using any method, software or program designed to collect identity information, authentication credentials, or other information from the legitimate users of another entity’s website or service;
      • Transmitting or receiving, uploading, using or reusing material that is abusive, indecent, defamatory, harassing, obscene or menacing, or a breach of confidence, privacy or similar third party rights;
      • Transmitting or receiving, uploading, using or reusing material that violates any intellectual property rights of a third party, including, without limitation, patent, trademark or copyrights;
      • Transmitting or receiving, uploading, using or reusing material that includes sexual or explicit depictions of minors in any form;
      • Transmitting or receiving, uploading, using or reusing material that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary & confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
      • Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate these Terms;
      • Falsifying header information or user identification information;
      • Using the Services for anything other than lawful purposes including, but not limited to, intentionally or unintentionally violating any applicable local, state, national or international law; or
      • Impersonating any person or entity, including, but not limited to, a vTN representative, or falsely stating or otherwise misrepresenting your affiliation with a person or entity;

1. 1. Copyright Protected Materials

      IPVanish respects the intellectual property rights of others & expects that you do the same. It is our policy to terminate in appropriate circumstances the accounts of subscribers who infringe the copyrights of others. You may not upload, download, post, publish, transmit, reproduce, or distribute in any way, files, material, information, software or other material obtained through the System that is protected by copyright or other proprietary right or derivative works with respect thereto, without obtaining permission of the copyright owner or other right holder. Additionally, you shall not upload, download, post, publish, reproduce, transmit or distribute in any way any component of the System itself or derivative works with respect thereto.

1. 1. Export Control Laws.

      The Services & Software may be subject to export control restrictions of the United States, the European Union, Canada or other jurisdictions. By using the Services or downloading any Software from vTN, you warrant that you are not located in any country, or exporting the Software to any person or place, to which the United States, the European Union, or any other jurisdiction has embargoed goods. You agree to abide by U.S. & other applicable export control laws & not to transfer, by electronic transmission or otherwise, any content or Software subject to restrictions under such laws to a national destination prohibited by such laws, without first obtaining, & then complying with, any requisite government authorization. You further agree not to upload to Services any content, data or software that cannot be exported without prior written government authorization, including, but not limited to, certain types of encryption software. The assurances & commitments in this Section shall survive termination of these Terms.

1. 1. Right to Restrict or Terminate Access

      These Terms shall be automatically renewed for successive one-month periods, until canceled by you or by vTN. vTN may deny or restrict your access to all or part of the System without notice in its reasonable discretion if it deems that you have engaged in any conduct or activities that vTN in its reasonable discretion believes violates the letter or spirit of any of these Terms. If vTN denies or restricts your access to the Services because of such a violation, you shall have no right to obtain any refund or credit for the subscriptions fees you have paid.

1. 1. Security

      You acknowledge & agree that you are solely responsible for protecting your password & other personal information & for the consequences of not protecting these data. Access to the System, our Services, the Internet, & to certain online transactions involves the use of identification numbers, passwords, payment accounts or other individualized nonpublic information (“Private Documentation”). You shall use your best efforts to prevent unauthorized use of our Services, the System or of any Private Documentation, & shall promptly report to vTN any suspected unauthorized use or other breach of security. You shall be responsible for any unauthorized use of your identification numbers or passwords until we receive written notice of a breach of security & a request to block further access for such numbers & passwords. vTN shall not be liable for any unauthorized use of payment accounts. Account sharing (e.g. allowing others to use your account information to access the Services) is not permitted.

1. 1. Children & Minors

      By using our Services, you affirm that you are at least 18 years of age, or otherwise over the age of majority in the jurisdiction in which you reside. You understand that the Internet may contain information which may be offensive, may be illegal in various jurisdictions or may be inappropriate for certain ages & that vTN is not responsible for detection & removal of such information. In accordance with the Children’s Online Privacy Protection Act (COPPA) & associated rules, we do not knowingly collect or maintain any personal information from children under 13.

1. 1. DISCLAIMER OF WARRANTY

      Actual service coverage, speeds, locations & quality may vary. vTN will attempt to provide the Services at all times, except for limited periods for maintenance & repair. However, the Services may be subject to unavailability for a variety of factors beyond our control including emergencies, third party service failures, transmission, equipment or network problems or limitations, interference, signal strength, & may be interrupted, limited or curtailed. Delays or omissions may occur. We are not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of interruptions or performance issues with the Services or communications services or networks. We may impose usage or Services limits, suspend the Services, or block certain kinds of usage in our sole discretion to protect users or the Services. The accuracy & timeliness of data received is not guaranteed.

      YOUR USE OF THE SITE AND SERVICE IS AT YOUR SOLE RISK. THE SITE, ALL SITE INFORMATION AND THE SERVICES ARE PROVIDED ON AN “AS IS” & “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, NONINFRINGEMENT, AVAILABILITY OR ACCURACY OF INFORMATION. VTN DOES NOT WARRANT THAT THE SITE OR SERVICES WILL BE AVAILABLE, WILL MEET YOUR REQUIREMENTS OR WILL OPERATE IN AN UNINTERRUPTED, ERROR-FREE OR COMPLETELY SECURE MANNER OR THAT ERRORS OR DEFECTS WILL BE CORRECTED. VTN DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SITE OR SERVICE, IN TERMS OF THEIR ACCURACY, RELIABILITY, TIMELINESS, COMPLETENESS, OR OTHERWISE.

      SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR CONDITIONS, OR ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH EVENT, VTN’S WARRANTIES & CONDITIONS WITH RESPECT TO THE SITE AND SERVICES WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW IN SUCH JURISDICTION.

1. 1. LIMITATION OF LIABILITY

      UNDER NO CIRCUMSTANCES WILL VTN, ITS AFFILIATES, EMPLOYEES, AGENTS, REPRESENTATIVES, LICENSORS OR OTHER THIRD PARTY PARTNERS (“VTN PARTIES”) BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES, SITE OR CONTENT ANYWHERE ON THE INTERNET, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY; INCLUDING WITHOUT LIMITATION DAMAGES RESULTING FROM LOST PROFITS, LOST DATA, LOSS OF BUSINESS OR BUSINESS INTERRUPTION, WHETHER DIRECT OR INDIRECT, ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES, OUR SITE OR CONTENT ANYWHERE ON THE INTERNET, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY. YOUR SOLE & EXCLUSIVE REMEDY UNDER THIS AGREEMENT SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF THE SITE & SERVICES.

      IF, NOTWITHSTANDING THE FOREGOING, ANY OF THE VTN PARTIES IS FOUND TO BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGE OR LOSS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR YOUR USE OF THE SITE, SERVICE, SOFTWARE OR ANY CONTENT THEREIN, THE VTN PARTY’S TOTAL CUMULATIVE LIABILITY SHALL IN NO EVENT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID VTN FOR YOUR USE OF THE SERVICE; & (B) THE SUM OF ONE HUNDRED (100) US DOLLARS.

      SOME STATES OR JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR DIRECT, CONSEQUENTIAL, INDIRECT, EXEMPLARY, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES. IN SUCH STATES OR JURISDICTIONS, THE VTN PARTIES’ LIABILITY TO YOU SHALL BE LIMITED TO THE FULL EXTENT PERMITTED BY LAW.

1. 1. Indemnity

      You agree to defend, indemnify & hold the vTN Parties harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party arising out of or relating to any violation of these Terms by you; any content or material you submit or otherwise transmit through our System or Services; or your violation of any rights of another. vTN reserves the right, at its own expense, to assume the exclusive defense & control of any matter otherwise subject to defense by you. This Section shall survive termination of these Terms.

1. 1. Automatic Renewal

      If you signed up for an automatically renewing subscription, at the end of each term your subscription will automatically renew & you will be automatically charged the agreed upon renewal price for the subscription. You may cancel autorenewal of your subscription any time by following the cancellation procedures set forth in the Knowledgebase located in your billing panel.

1. 1. Binding Arbitration & Class Action Waiver

      You & we agree that all disputes & claims between you & us shall be settled by binding arbitration instead of in courts of general jurisdiction. This agreement to arbitrate is intended to be broadly interpreted & includes, but is not limited to, any dispute, claim or controversy arising out of or relating in any way to the Services, our software, our website, the Terms or any aspect of the relationship between you & us. You agree that, by agreeing to the Agreement, the U.S. Federal Arbitration Act governs the interpretation & enforcement of this provision, & that you & we are each waiving the right to a trial by jury or to participate in a class action. Notwithstanding the foregoing, either party may bring an individual action in small claims court. This arbitration provision does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf. This arbitration provision shall survive termination of these Terms & the termination of your account.

      A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to us should be addressed to the “Notice Address” provided upon request. The Notice must (a) describe the nature & basis of the claim or dispute; & (b) set forth the specific relief sought (“Demand”). If you & we do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or we may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by us or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or we are entitled. You may download or copy a form Notice & a form to initiate arbitration at www.jams.com. If you are required to pay a filing fee, after we receive notice at the Notice Address that you have commenced arbitration, it will promptly reimburse you for your payment of the filing fee, unless your claim is for greater than US$10,000.

      The arbitration will be governed by the JAMS Comprehensive Arbitration Rules & Procedures & the JAMS Expedited Arbitration Procedures (collectively, “JAMS Rules”) of JAMS, as modified by the Terms, & will be administered by JAMS. JAMS Rules & Forms are available online at www.jamsadr.com. The arbitrator is bound by the Terms. All issues are for the arbitrator to decide, including issues relating to the scope & enforceability of this arbitration provision. Unless you & we agree otherwise, any arbitration hearings will take place by video or telephone conference. If your claim is for US$10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by JAMS Rules. If your claim exceeds US$10,000, the right to a hearing will be determined by JAMS Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings & conclusions on which the award is based. The arbitrator is not authorized to award punitive or other damages not measured by the prevailing party’s actual damages, & may not, in any event, make any ruling, finding or award that does not conform to the terms & conditions of the Agreement.

      We may make a written settlement offer anytime before an arbitrator is selected. If the arbitrator issues you an award that is greater than the value of our last written settlement offer made before an arbitrator was selected (or if we did not make a settlement offer before an arbitrator was selected), then we will pay you the amount of the award or US$1,000, whichever is greater. Except as expressly set forth herein, the payment of all filing, administration & arbitrator fees will be governed by JAMS Rules.

General Terms

23.1.   Entire Agreement. These Terms, along with any rules, guidelines, or policies published on the vTN homepage constitute the entire agreement between vTN & you with respect to your use of our Site Services. If there is any conflict between the Terms & any other rules or instructions posted on the Site or Services, the Terms shall control.

23.2.   Amendments. No amendment to these Terms by you by shall be effective unless acknowledged in writing by vTN. Notwithstanding the foregoing, vTN reserves the right, in its sole discretion, to modify these Terms or the policies referenced herein at any time as set forth above.

23.3.   Jurisdiction & Venue. These Terms shall be governed by, & construed in accordance with, the laws of the state of Oklahoma, without reference to its choice of law rules. Venue for any action arising out of or in connection with this agreement shall be in Tulsa County, OK. The parties each hereby consent to the jurisdiction & venue in Tulsa County, OK & waive any objections to such jurisdiction and venue.

23.4.   Limited Time to Bring Claim. Subject to any applicable law to the contrary, you agree that any cause of action arising out of or related to the use of our Site or Services must be commenced within one (1) year after the cause of action accrues, or such action will be permanently barred.

23.5.   Severability. If any portion of these Terms is found to be unenforceable or invalid for any reason, that provision will be limited or eliminated to the minimum extent necessary so that the rest of these Terms will otherwise remain in full force & effect.

23.6.   Assignment. You may not assign its rights or obligations under these Terms without the prior written consent of vTN, which may be withheld in vTN’s sole discretion.

23.7.   Non-Waiver. vTN’s failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right.

Your privacy is our priority, but your trust in us is equally important. That’s why we want to be as transparent as possible in our policies. IPVanish is a zero-logs VPN service provider, which means that we do not keep a record of any connection, traffic, or activity data in regards to our Services. In general, however, we monitor our Site activity to measure its performance and improve functionality. We want you to understand the type of information we collect, why we collect that data, and exactly how we use the information we collect.

PRIVACY POLICY

In Brief 

• We care deeply about your privacy rights, & we do not log any traffic or usage of our VPN.
• We do not sell or rent personal information to others, under any circumstance.
• Your data is secured & rendered anonymous whenever you are connected to our Services.
• In order to provide you with our Services, we need to collect an email address & payment method to process transactions.

Last updated: January 01, 2021

This Privacy Policy (the “Policy”) applies to the information we collect about visitors to www.vtech.ninja (the “Site”) & subscribers to the vTN VPN service (the “Services”), which are owned & operated by vTN (contact information below). Our Terms of Use, including their limitation on liability, apply to the Privacy Policy. You can read them above.

Policy Structure

• Information We Collect
  • Site
  • Services
  • Website Cookies
    • Opt-Out for All Website Cookies
    • Opt-Out from Third-Party Pixels
• How We Use Your Information
  • Site
  • Services
• How To Modify Your Personal Information
• Security Measures We Have In Place
  • In the workplace
  • On the internet
• Emails
  • Transactional Emails
  • Unsubscribing from Promotional Emails
• Children’s Privacy
• Changes to this Policy
• Fraud Detection and Prevention
• GDPR Compliance
• Privacy Settings and Requests
• How To Contact Us
• California Consumer Privacy Act Addendum

Information We Collect

vTN does not collect, monitor, or log any traffic or use of its Virtual Private Network service on any platform.

While you are not required to provide any identifiable (“personal”) information to browse our Site, in order to subscribe to our Services, you must first create an account & register with us. This is solely to maintain an active subscription to our service.

Site

We aggregate & process information from Site visitors using cookies, pixels, & similar technologies, such as Google Analytics. In such cases of automated collection, the focus of this data collection is on our Site performance, fraud detection, & prevention purposes, not on your personal information. You can browse our Site without submitting any personal information. The only non-personal data we collect from all visitors is in order to improve our Site. This information is aggregated, offering a high-level view of our Site activity, including:

• Page requests
• Browser type
• Operating System
• Bounce rate
• Average time spent on our Site

We do not track user activities outside of our Site, nor do we track the website browsing or connection activities of users who are using our Services.

Services

To create an account, you will need to provide:

• an active email address
• an active payment method

You may also need to provide additional personal information such as your name, street address, city, state, country, & billing zip code, depending on your chosen payment method. We will only use this information to collect and process payments for you. Once you have created an account, this personal information can be modified by you at any time through your billing panel.

Website Cookies

Cookies collect information about the use of our Site, & provide users with basic functionality; such as allowing you to save your account credentials to your browser. The cookies used for our Site are not connected to our Services in any way & cannot be tied to your Service activity.

We use third-party service providers to aggregate non-personally identifiable Site data. These third parties, such as Google Analytics, use cookies and tracking pixels placed on our Site to collect, analyze, & generate reports on Site usage for us. The collection & processing of data from our Site by third-party service providers is consistent with this Policy. We do not provide these third parties with personal information about any specific user.

Opt-Out for All Website Cookies

Many web browsers accept cookies automatically. There are many resources that advise you on adjusting cookie settings, such as About Cookies. You can block cookies any time by adjusting your browser settings, visiting the Network Advertising Initiative opt-out page, or by disabling specific third-party pixels (see below). Please note that some of the features on our Site depend on cookies to properly function.

Opt-Out from Third-Party Pixels

How We Use Your Information

We do not sell personal information to third parties under any circumstance.

Site

The information we collect through our Site is used for the following general purposes:

• Process. To create your account, collect payment for our Services, verify your identity when you log into the Site, & administer accounts;
• Analyze. To monitor usage and trends in order to better understand how our Site is found & used, manage customer relationships, & approach users with relevant content;
• Communicate. To send you information periodically about news, products, services, & offers made available by us, our affiliates or our marketing partners;
• Troubleshoot. To respond to your requests for help & technical assistance, & maintain internal records of support histories;

Services

The information we collect through our Services is used for the following general purposes:

• Process. To create your account, collect payment for our Services, verify your identity when you log into the Service, & administer accounts;
• Troubleshoot. To understand the source & cause of app crashes, & to develop & improve our Services;

As previously outlined vTN does not collect or log any traffic of its Services. We closely review any requests we receive for customer information by a third party. We cannot provide information that we do not have, & we do not provide information that we do have unless we are legally required to. We may also compile some statistical information related to app crashes.

In addition, your information is used by third-party service providers who provide services on our behalf, such as processing payments, fraud detection, app crash information, & sending email messages for us. Our service providers receive only the information they need to perform their designated functions, & are not permitted to use or disclose this information. We do not share your personal information with third parties for their own marketing, advertising or research purposes, under any circumstance. This data does not link back to any personal identifiable information on our VPN.

How To Modify Your Personal Information

Personal information can be modified by you at any time via the billing panel. Additional inquiries & technical requests should be sent to: [email protected]. We do our best to answer all requests in a timely manner.

Security Measures We Have In Place

In the workplace

We use industry best security measures to protect your personal information from loss, theft, misuse, or unauthorized access. All of our employees are kept up-to-date on these best practices. In addition, we restrict employee access to service administrative panels to only those who require such access in order to perform their job functions.

On the internet

We make all of your data concealed & safeguarded as often as possible. Where appropriate, we use encryption, access controls, passwords, & physical security measures to protect the information we collect & maintain about you against unauthorized access & disclosure.

Emails and Texts

As a Service subscriber you may receive emails about urgent privacy & security industry news, as well as Service updates. You may also receive promotional emails about products, services, & other information we think may interest you. We will never share your contact information with third parties.

We provide text message support as a faster method of communication. As a Service subscriber, we require a valid cellphone number for onboarding, billing & customer support, & general correspondence. We do not share your information with third parties. A valid cellphone number is required upon signup.

Transactional emails

We send a small number of emails for transactional purposes, all of which we’ve outlined below.

Billing

• Payment warning – if your payment method on file is nearing expiration, then you’ll receive a payment warning email. These emails communicate the problem with your payment method & explain how you can update it;
• Payment failure – if, for any reason, your payment has been unsuccessful, then you’ll receive a payment failure email. These emails communicate that your payment has been unsuccessful & explain how you can update it;
• Account cancellation – if, for any reason, you’ve requested to cancel your vTN subscription, then you’ll receive an account cancellation email. This email confirms your cancellation & explains how to reactivate your account, if you wish to;
• Account termination – these emails confirm that your vTN account has completed termination and explain how to reactivate your account, if you wish to;

Password

• Password reset – if, for any reason, you’ve requested to reset your vTN account password, then you’ll receive a password reset email. This email provides a unique password-reset link & instructs how to complete your password reset;
• New password– if, for any reason, you’ve completed a password reset, then you’ll receive a new password email. This email confirms your password reset & explains how to change your password in the future, if you wish to;

Product Awareness

• All new subscribers to vTN receive product awareness emails. These emails offer application tips & helpful hints to vTN account holders who may be unfamiliar with the benefits & inner-workings of a VPN.

Unsubscribing From Promotional Emails

You may opt-out from receiving future promotional emails at any time by clicking the ‘Unsubscribe’ link contained in the bottom of every email. While you may not receive promotional emails on behalf of vTN, you will continue to receive transactional emails from us. Transactional emails are system-generated communications that pertain to your account status; we will only send these emails during one of the instances listed in the section above.

Children’s Privacy

Our Site vTN Services are not intended for anyone under the age of 18 years old. If you are a parent or guardian & believe that your child has provided personal information to us, please contact us so that we can delete the child’s information.

Changes to This Policy

From time to time, we may change &/or update this Privacy Policy. We recommend you regularly review this page for updates. Your continued use of the Site or Services constitutes your acceptance of the then-effective Privacy Policy.

Fraud Detection & Prevention

In the interest of preventing fraudulent transactions, our order process collects, may use & store specific information about visitors. The information is used to detect, prevent & analyze fraudulent transactions. This information may be analyzed & monitored to help prevent & detect fraudulent transactions.

Privacy Settings and Requests

vTN provides information about our data privacy policies, including how we use cookies, in the Privacy section of this website. We also provide tools on this website that allow users to control privacy preferences for certain aspects of using this site or interacting with vTN, such as for cookies & marketing. If you have any data privacy or personal data questions or requests, please contact [email protected].

How to Contact Us

For questions about this Site, vTN Services, or for more information about the matters discussed in this Privacy Policy, please contact us at: [email protected]

California Consumer Privacy Act Addendum

In accordance with the California Consumer Privacy Act, if you are a consumer residing in California the following addition terms apply to you.

1. Right to Know About Information Collected, Disclosed or Sold

   You have the right to request that we disclose what personal information we collect, use, disclose, and sell. To submit a verifiable request, please email [email protected].

   If you have an account with us, we will verify the request by confirming the email address used to make the request is the same as the email address on file for the account. If you do not have an account with us, we will verify the request by sending an email to the email address used to make the request.

   The categories of California consumers’ personal information we may collect are listed above in the section titled “Information We Collect.” We collect this data from our customers & website visitors.

   We confirm we have not sold any personal information to third parties for a business or commercial purpose nor will we ever sell personal information for any reason. We confirm we do not sell personal information of minors under 16 years of age without authorization. We may disclose the categories of Personal Information listed in the section “Information We Collect” to our vendors & service providers for a business purpose, as explained further in the section above titled “How We Use Your Information.”

2. Right to Request Deletion of Personal Information

   You have the right to request deletion of Personal Information collected or maintained by us. To do so, please submit a request by emailing [email protected].

   If you are a current or former customer submitting a request by web form or email, please provide sufficient information to identify your account, including your email address on file with us. You may be asked to verify your identity by responding to us with the email address on file for the account.

   If you are not a current or former customer, we may ask for proof of identity sufficient to show you are the same consumer about whom we have collected personal information that you are requesting to be deleted.

3. Right to Opt-Out of the Sale of Personal Information

   You have the right to opt-out of the sale of your personal information by a business. Pursuant to California law, because we do not & will not sell your personal information, we do not offer such an opt-out at this time.

4. Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

   You have the right not to receive discriminatory treatment by the business for the exercise of the privacy rights conferred by the California Consumer Privacy Act.

5. Authorized Agent

   If you would like to make a request under the California Consumer Privacy Act on behalf of a California consumer who is a current or former customer, please provide an email from the email address we have on file for the customer authorizing the request.

   You may also make a request under the California Consumer Privacy Act on behalf of a California consumer if you provide (1) a signed, written permission from the consumer to act on your behalf, & the consumer verifies their own identity directly with us; or (2) proof that the consumer has provided you with power of attorney pursuant to Probate Code sections 4000 to 4465.

   We may deny a request from an agent that does not submit proof that they have been authorized by the consumer to act on their behalf.

6. Contact for More Information

   If you have any questions or concerns about our privacy policies and practices, you may contact us via [email protected].

7. Date Privacy Policy Last Updated

   Our Privacy Policy was lasted updated as of the date indicated at the beginning of the policy.